At Parker Explores, your satisfaction is our priority. We aim to provide high-quality travel accessories, fishing gear, and tech products. If for any reason you are not satisfied with your purchase, this policy explains how returns and refunds are handled.
Returns
We accept returns on eligible products within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. To request a return, please contact us at [email protected] with your order details.
Non-Returnable Items
Some items may not be eligible for return due to hygiene, safety, or usage reasons. These will be clearly mentioned on the product page at the time of purchase.
Refunds
Since we operate on a cash-on-delivery basis, refunds will be processed once the returned item is received and inspected. Refunds may be issued as store credit or via the method agreed upon with our customer support team. Please allow a reasonable processing time for your refund to be completed.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately at [email protected] with photos of the item. We will arrange for a replacement or process a refund at no extra cost to you.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
Contact Us
For any return or refund questions, please reach out to us at [email protected]. Our support team is here to assist you with your concerns.